In 2019, the same year I got into machine learning, I was hired as a part-time Senior Creative Technologist at KKLD*, which later merged into Wunderman Thompson. In November 2022, the first version of ChatGPT hit the market. Then we merged into VML, becoming the largest advertising agency in the world. Since May 2025, I have been Head of AI at VML Germany.
So what does a Creative Technologist or even more mysterious, a Head of AI, actually do? It’s varied, but much of it is trying to facilitate change on the inside. That involves a lot of explaining and sitting down with colleagues to figure things out together. Or debating with C-level about our own AI strategy, and persuading the CFO to up my AI budget.
It also involves talking to clients about AI. Or thinking about how to even get into such discussions in the first place. As an example, I created an extensive 'VML AI Assessment,' where clients would fill out a survey, and we would turn their answers (almost fully automated) into a comprehensive deck full of strategic insights. Which ideally also involved hiring us.
And finally, it involves some proper nerding. This might be building some prototype, fun website, Augmented Reality experience, prompting agents, training LoRAs, or designing Gen-AI image pipelines to produce consistent brand imagery. I often joke that I get paid for being curious, but the longer I do this, the more I think this is actually accurate.
A creative agency produces all kinds of things, but in the end, pretty much all of it falls into three categories: text, imagery, and video. Which is precisely what AI is getting really good at producing. Also, what we do is low stakes (we’re not transplanting children’s hearts), low precision (emotions are not measured in nanometers), and advertising effectiveness is famously hard to evaluate. At least looking at it from the outside, our industry looks uncannily well aligned with what these machines can do. I don’t see my job becoming boring any time soon.